How do I make a return?
At Brown Bunny Bears, we want to make sure that our customers are satisfied with their purchase. If you feel you haven’t received an exceptional product we will gladly refund you according to the terms of our policy.
Return Policy
We accept returns at any time within 30 days of receipt period with original proof of purchase provided that the returned item(s) are in the same condition as delivered. If you do not have an original proof of purchase, we will exchange or provide merchandise credit for any returned item(s). A refund will be issued for the original purchase price listed on your receipt. We cannot except returns for personalized items unless they are defective. We kindly ask that you double-check all information on your personalization preferences before you initiate payment, as we cannot provide refunds if incorrect information was provided. Please note that shipping fees are non-refundable.
Please email: customerservice@brownbunnybers.com and we will assist you with your return.